Quick answer
Refund terms are controlled by the final checkout and challenge terms. Because challenge access is a digital product and preparation can begin after purchase, fees are generally non-refundable once access, account preparation, preregistration benefits, or challenge materials are delivered, except where law requires otherwise or Polyfunded agrees in writing.
Situations that do not automatically create a refund right
- Failing a challenge or missing the target.
- Breaking a challenge rule.
- Choosing the wrong tier or changing your mind.
- Not starting on time.
- Account suspension caused by a breach.
- Dissatisfaction with the result.
How to request a billing review
Contact support with your account email, order ID, purchase date, amount, and a clear explanation of the suspected billing error. Do this before opening a payment dispute so Polyfunded can investigate the correct order.
Common questions
Q:Is every purchase non-refundable in every country?
A: Mandatory consumer rights that cannot be waived still apply.
Q:Does a duplicate charge qualify automatically?
A: Support must verify the transactions. Send both references and redacted evidence.
Q:Does contacting support guarantee a refund?
A: No. It starts a review under the applicable checkout terms and law.