Quick answer
Use the official Polyfunded contact page or email support@polyfunded.com. A clear, complete first message helps support identify the correct account, order, and challenge brief.
What to include
- The email address on your Polyfunded account.
- Your order ID, if the question involves a purchase.
- The challenge path and virtual-balance tier.
- The exact rule, payment, access, or review issue.
- Relevant dates and screenshots with sensitive details hidden.
- What you expected and what happened instead.
What not to send
Do not send your password, full payment-card number, security code, wallet recovery phrase, or one-time authentication code.
Common questions
Q:Which email should I contact from?
A: Use the email connected to the account whenever possible.
Q:How do I ask about a rule?
A: Name the rule, challenge path, and the exact wording in your final brief that needs clarification.
Q:What if I suspect unauthorized access?
A: Contact support immediately and secure the email account connected to Polyfunded.