Quick answer
Keep your account, billing, and contact details accurate. Update information through your account settings where available; for sensitive or unavailable changes, contact support from the email associated with the account.
Details that may require extra review
- Account email or name.
- Country or region.
- Identity or age information.
- Billing or payment-related details.
- Information connected to account ownership or reward eligibility.
Polyfunded may ask for verification before making a sensitive change. This protects the account and helps prevent transfers, sharing, and fraud.
Common questions
Q:I lost access to my account email. What should I do?
A: Contact support and explain the situation. Be prepared to provide information that establishes account ownership.
Q:Can I change my country to unlock a payment method?
A: Only use your true location and billing information. False details or bypass attempts can lead to restrictions.
Q:Should I send identity documents by email?
A: Use only the secure method Polyfunded specifically provides or confirms for your case.